Shipping & Delivery
Thank you for choosing Eden mode We are dedicated to providing you with the best shopping experience possible. Please read our shipping policy carefully to understand how we process and deliver your orders.
Shipping fee
We offer free shipping within the USA. You can order as many items as you want, and you’ll never pay any shipping fees. We do not offer international shipping
Delivery time calculation
Delivery time equals processing time plus shipping time.
1. Processing Time:
At Eden mode once payment is successfully completed, the order processing procedure begins immediately. Typically, this process takes 1 - 2 business days (Monday - Friday)
2. Order cut off Time: 5:00 PM Eastern Standard Time
3. Shipping Time:
Handling times: 1-2 business days (Monday - Friday)
US Standard Shipping: 7-8 business days (Monday - Friday)
4. Estimated Delivery Time = Processing Time+ Shipping Time
Shipping time in total: 8-10 business days (Monday - Friday)
Address or product changes
Any modifications made to the shipping address or products within an order may extend the processing time by an additional 1 to 2 business days. We always try to accommodate our customers’ requests to the best of our ability, adjustments to orders require careful review and coordination to ensure accuracy. Consequently, our team may need extra time to process these changes effectively.
Tracking your order
You'll receive an email when your order is shipped with a Tracking number. We provide our customers with a self hosted Track Your Order page which you can use to track your package.
Issues with tracking number
Tracking numbers may take 1–2 days to be updated in the carrier’s system. If the tracking number does not work within 3 business days, please reach out to us at info@edenmode.com for assistance.
Missing items
If you find any items missing from your order, kindly inform our customer service team at info@edenmode.com within 48 hours of receiving the package.
Please provide detailed information, including the order number and item description, to facilitate swift resolution.
Late deliveries
While we strive for punctuality in our deliveries, unforeseen circumstances can sometimes cause delays.
Possible reasons for delays include incorrect addresses, adverse weather conditions, or international customs procedures, among others.
If your delivery is delayed, please get in touch with us at info@edenmode.com for resolution within 2 business days. We are committed to resolving any issues promptly and ensuring your satisfaction.
Questions or concerns
If you have any questions or concerns regarding our shipping policy or the status of your order, please don’t hesitate to contact our customer service team.
Contact Information
Eden mode is managed by Teal Essence Inc, a company registered in the Netherlands. Our trading ID is E40589232024-9.
Address: 11840 Deodar Way, Reno, Nevada, 89506, USA
E-mail: info@edenmode.com
Tel: +31616271861
Customer service hours:
Monday–Friday: 9:00 AM - 5:00 PM EST